Excellent service, great communication between your staff and myself. My problem was a bit mixed and everyone envolved did a good job from first phone call to driving out the door when completed. Not sure there is any other shop that I have been to in this area that is as good.
Go see these guys if you want your car fixed right the first time! Great service and super fast!
Marks auto service fixed my truck on 10/05/2017. They did a great job on my steering shaft lower. A+
The employees here are extraordinarily fast and friendly. They were able to make a last-minute appointment for me and I feel like I can completely trust the work they do.
They do great work and dont try to upsell you for things you dont need.
Mark's Auto Service was recommended by a good friend. I'm glad I took his advice! While driving, my car would suddenly go to "reduced engine power" causing me to pull over, shut it off, count to 30 and start it again. Mark's was able to get me in right away. There was the possibility that it could be 2 very major issues. They got both parts ordered from the dealer, and while we waited, they were able to eliminate the one issue. They could have easily gotten me for both repairs. I appreciate the honesty and integrity with with they conduct business. Marco and Terry (and the mechanic whose name I have forgotten- sorry) were very professional. Once the part arrived, I was back on the road in about 20 minutes. I will definitely be back for some future routine repairs that are needed; and will recommend to everyone. Thanks guys - You are Awesome!!!
Very clean facility! Love the complimentary refreshment that they provided in the waiting lounge. We brought our car in for brake service. And they recommend headlight restoration, because my headlights were foggy. We are extremely happy with their customer service & speedy service! They gave me 5 years and 50,000 miles warranty on my parts and labor. And not to mention, their technician restored my headlight like it's been replaced with a new one. We highly recommend this shop to anyone that needs their vehicle repair. We will definitely be coming back with our other vehicles for future repair needs. Thank you Marks auto staff!
Did not have an appointment for oil change and filter. Jason got me in right away. Beautiful shop!
Just wanted to thank the staff at Mark's for taking in my 1998 explorer on short notice and accommodating my son who had it there with him while attending college at Rock Valley I knew it had some repairs that needed to be done and my son was going to drive it back to Chicago but I called Mark's and asked them if they could put it on the lift and check tto see if it was safe for him to drive it back to Chicago. They did top off the differential fluid which was leaking and gave me a call reassuring that it was safe for him to drive it back. I was only charged $20. But I felt at ease knowing that they felt it was safe to drive. They even gave us a printout of items needing repair. I WILL DEFINITELY have my son take his vehicle that we bought him there for future repairs if needed the only reason I used Mark's was because of all the positive reviews I read hopefully my review will interest others THANKS MARKS , DAN KASPRZYCKI from CHICAGO!!
Same GREAT Service as the Mark's on Alpine Road in Rockford.