Rockford :
2429 S. Alpine Rd, Rockford, IL 61108
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 4:00 PM
(815) 398-9872
Loves Park :
5197 Torque Dr, Loves Park, IL 61111
Mon - Fri: 7:00 AM - 6:00 PM
(815) 216-9555

Rockford & Loves Park auto repair

CODE OF ETHICS

As a member of the TECH-NET Professional program, we agree to:

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  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
  • Offer customers a price estimate for work to be performed.
  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • Make every effort to keep the customer informed about appointments and completion deadlines.
  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request
  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.
  • Provide and honor CARQUEST manufacturer warranties.
  • Exercise reasonable care for the customer's property while it is being serviced.
  • Make every effort to fix the customer's vehicle right the "first time".
  • Maintain a system for fair settlement of customer's complaints.
  • Cooperate with established consumer complaint mediation activities.
  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.