2429 S. Alpine Rd, Rockford, IL 61108
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 4:00 PM
(815) 398-9872

Rockford & Loves Park auto repair

5
Rockford

Excellent

5
Rockford

Very courteous staff, efficient, job well done.

1
Rockford

I took in my truck that I had just bought because the back light was not working. I was charged $65 to just have you guys take off a trailor switch and connect the back light to the switch. I thought that was outrages and I felt that I had been taken advantage of. Charge me when REAL working is being done not to just remove a switch. Will not be going back ever.

Reynaldo, My name is Tad, and I manage my fathers shop, Marks Auto Service on Alpine. I was not a part of your visit or repair order, but I did take it very seriously and spoke with both the service advisor and technician to get to the bottom of this complaint. Here are my findings: Based on your complaint, it does not sound like the root cause of your frustration is really the price, or even the end result. It looks like the problem is really our failure to communicate the value, and steps that we took to diagnose and repair your concern. You are 100% correct, if all we did was charge you $65 to unplug something, I think that would be absurd! And I would completely understand your issues. Even I would protest paying for that service.. But here are the steps we took. First we had to Verify your Concern by replicating it. We then had to use our subscription software to locate all the necessary components of that system. We checked all the fuses. We analyzed the symptom, comparing it to the wiring schematics. We raised the vehicle on our lift. We checked the power and ground voltage, then the resistance at the faulty circuit. Next we needed to diagnose the high resistance that we found. We were able to trace it back to the the aftermarket trailer harness that was not installed correctly. We remove the harness, and then repair the wiring to the manufactures recomendation. This included fixing some of the factory harness pins that were corroded and had to be replaced to reuse the factory connector. Lastly we verified the repair was completed to satisfaction. To be quite honest, after gathering all of the facts, my first question was why was the service so cheap?! The response I got from the technician was: he recently had a similar issue which took him over an hour to diagnose and repair. Based on what he learned from that job, it helped him find your fault within 20 minutes. He thought he was helping you out and doing a good deed by discounting his services. I encourage you to call around and ask the rate for electrical diagnostics. Some places charge up to $149 an hour, and its an hour minimum charge. Once again, I am sorry for the misunderstanding, but as you can see there was a lot more knowledge, skills, and tools that went into this repair - than just walking up to your vehicle and unplugging something. I hope this helps you understand our practices and policies, and may eliminate the feeling that we took advantage of you. Please do not hesitate to contact me directly with any problems or questions. Thank you, Tad Butitta 815-398-9871

- Rockford
5
Rockford

Great service but was expensive

5
Rockford

Excellent, very happy. =)

5
Rockford

I was taken care of in a very timely fashion. Everyone was very courteous. I very happy!!

4
Rockford

Service was prompt and thorough. Pleasant waiting area. I will be a returning customer.

5
Rockford

time frame , service, responce and explainations of services are great. thank you.

4
Rockford

thank you for for getting me in right away- most places on a Saturday would say- come back next Tuesday.

5
Rockford

They stand behind their work